Services

Service Cloud is built on Salesforce Customer 360, giving you a 360-degree view of your customers and enabling you to deliver smarter, faster, and more personalized service.

In addition to being a pioneer in cloud-based sales force automation, Salesforce is the recognized leader for CRM customer engagement. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device, was never easier.

When your customers have questions, your customer service team needs to be equipped to answer them quickly and easily. When your customer service is frictionless, customers are more likely to return to your product or service. Service Cloud gives agents the tools to deliver an outstanding customer experience, enabling them to work faster and more productively, which improves customer satisfaction and reduces costs. And with Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your product, connect with peers, or contact a support agent when needed.

Below are some essential benefits of using the Salesforce Service Cloud:

Increases the Agent's Productivity

With the Service Cloud, agents can log in and work from anywhere, as the salesforce service console can be accessed from any device, such as web-based applications or Mobile devices. It enhances the productivity of an agent, and customer queries get resolved in the allotted time period.

Efficient Case Tracking

The more efficiently the agent tracks the case, the faster it gets resolved. Using the Service cloud, the agent can easily track the cases, and duplicity of any case or human errors get reduced.

Integrates with the Social Media Platforms

Using service cloud functions, the agents can also interact with the customers on social media platforms such as Twitter, Facebook, etc. It helps to build and maintain customer satisfaction.

Data Security

With the Service cloud, the customer data, interaction, or any other data is entirely safe and secure. It follows the multilayer approach to keep crucial information more secure.

Best Customer Experience

Using the Service cloud, the companies can enhance the best customer experience by providing one-to-one communication between the customer and agent in real-time. It also helps in enhancing customer satisfaction, loyalty, and customer retention.

Managed Services Plans

Standard

Our completely flexible and scalable approach to ongoing support and innovation with Salesforce.
Through quarter, half, or full time equivalents, you’ll have access to virtual administration for incident management, maintenance, enhancements and optimization, along with release management that provides the resources you need while also giving you the flexibility to scale up and down over time.

Concierge

Our tailored approach scoped to meet and match specific requirements needed to support your Org.
We’ll build a team customized around the capabilities you need to succeed. Not everyone needs dedicated architects or developers full time and as your requirements change, so will your team.
Additionally, we provide a dedicated CSM to work with you day to day, understand your business, triage issues, and drive innovation and scale for your organization.