About

AIDEO

As businesses continue to prioritize customer relationships, the need for effective customer relationship management (CRM) tools has become more important than ever. In recent years, there has been a growing trend towards generative CRM, which utilizes artificial intelligence (AI) and machine learning (ML) algorithms to provide more

personalized and proactive customer experiences.

Generative CRM goes beyond traditional CRM systems by utilizing AI and ML to analyze customer data and provide personalized recommendations to customers. By leveraging this technology, businesses can better understand their customers’ needs and

preferences, which can lead to increased customer satisfaction and loyalty. Here are some key benefits that generative CRM can provide to businesses:

Increased Efficiency: With generative CRM, businesses can automate many of their customer relationship management processes, from lead generation to customer engagement. This frees up valuable time for your team to focus on more high-level

tasks and allows your business to scale more effectively. For example, generative CRM can automate lead qualification by analyzing customer data and identifying leads that are most likely to convert into customers.

Improved Personalization: Generative CRM uses AI and ML to analyze customer data and provide personalized recommendations to customers. By leveraging this

technology, businesses can better understand their customers’ needs and preferences, which can lead to increased customer satisfaction and loyalty. For example, generative CRM can analyze customer behavior and provide personalized product

recommendations to each customer, based on their unique preferences.

Better Sales Performance: By analyzing customer behavior, generative CRM can provide insights into which leads are most likely to convert into customers. This can help your sales team prioritize their efforts and focus on the leads that are most likely to result in closed deals. For example, generative CRM can analyze customer behavior and identify leads that have a high propensity to purchase, based on their previous interactions with your business.

Enhanced Customer Engagement: With generative CRM, businesses can proactively engage with customers through personalized recommendations and targeted

messaging. This can lead to higher engagement rates and more meaningful interactions between businesses and their customers. For example, generative CRM can analyze

customer behavior and send targeted messaging to customers who have shown an interest in a particular product or service.

Greater ROI: By providing more personalized and proactive customer experiences,

generative CRM can drive greater ROI for businesses. For example, by using generative CRM to automate lead qualification and provide personalized recommendations,

businesses can increase their conversion rates and drive more revenue from their existing customer base.

In conclusion, generative CRM is a powerful tool that can help businesses of all sizes improve their customer relationships and increase their bottom line. By leveraging the power of AI and ML, businesses can automate many of their customer relationship management processes, provide more personalized experiences, and ultimately drive better business outcomes. If you’re not already utilizing generative CRM in your

business, now is the time to start exploring its benefits.

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Our Values

Integrity

Do what is right
  • BE COMMITTED: Set high standards for your behavior and stick to them even in difficult situations.
  • BE COURAGEOUS: Stand up for what you believe is just and good.
  • BE HONEST: Choose words and actions that are sincere
  • BE DISCIPLINED: Remain dedicated and self-controlled, even when challenged.
  • BE RESILIENT: Learn from mistakes and losses; seize the opportunity to improve.

Respect

Treat others well
  • BE ACCEPTING: Support everyone's worth and dignity, regardless of background, abilities or beliefs.
  • BE CONSIDERATE: Always be aware of and honor others' rights and feelings.
  • BE ATTENTIVE: Be ready to learn from others
  • BE ENCOURAGING: Demonstrate concern for the growth and development of all others.
  • BE APPRECIATIVE: Value the guidance of others

Responsibility

Embrace opportunities
  • BE HELPFUL: Understand and advance the group's positive goals.
  • BE CONSCIENTIOUS: Be aware and careful of the choices you make.
  • BE ACCOUNTABLE: Accept that your actions impact others
  • BE PERSEVERING: Work through difficulty and discouragement in pursuit of individual and team objectives.
  • BE RELIABLE: Prove that others can depend on you.

Boldness

Bring your best at all times
  • BE SELF-AWARE: Own your flaws and strengths.
  • BE FOCUSED: Keep your objectives and priorities clear
  • BE RESILENT: Make failure an acceptable part of your process
  • BE BUILDER: Be Confident and execute
  • BE DRIVEN: Be ambitious and goal oriented

Serve

Servant Leadership
  • BE EMPOWERING: Inspire and help others to grow, succeed and lead.
  • BE VISIONARY: Raise expectations for yourself and the team.
  • BE INTERCONNECTED: Recognize the vital link between individual effort and group achievement.
  • BE GENEROUS: Freely contribute hard work and support to reach the team's goals.
  • BE ENERGETIC: Initiate action - do what needs to be done.
WHAT WE DO

We deliver world class
customizable Salesforce solutions

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ADVISORY SERVICES
Digital transformation isn’t just about having the right combination of hardware and software to meet the needs of your organization. Digital transformation is rooted in two goals and capabilities: making it possible to seamlessly deliver value to customers, and making sure your business has the ability to innovate, change, and experiment in ways that ultimately deliver more value for your customers, your colleagues, and for the business as a whole.
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IMPLEMENTATION
With 10+ years in the business and thousands of engagements across the entire Salesforce Platform, Aideo’s team has the experience needed to quickly build and deliver the custom solutions you need to be more efficient and effective. We provide consulting services to answer your unique business challenge, whether it’s automating complex business processes or connecting, integrating, and streamlining systems.
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MANAGED SERVICES
As your business grows and evolves, your Salesforce Org needs to do the same. Historically, Salesforce upkeep has been handled by a single admin with basic development support. However, the number of capabilities necessary to support, sustain, and extend a Salesforce Org have grown exponentially over time. Salesforce Managed Services is a flexible, scalable, and economic solution to maintain and realize your investment.

Industry

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Healthcare & Life Sciences
Our team leverages insight acquired through 10+ years in the business and thousands of engagements, along with real-world expertise gained across the Healthcare industry, including: provider, payer, medical devices, and life sciences. From strategy and implementation to managed services, we guide clients through every phase of their journey — enabling continuous value with the Salesforce platform.
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Financial Services
Our experts will help you maximize your investment across the entire Salesforce Platform, including: Financial Services Cloud, Sales & Service Cloud, and Marketing Cloud by designing transformational experiences for your customers and users while seamlessly integrating with the core and ancillary systems that are critical to your business.
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Consumer Goods
Build smarter, personalized engagements at scale with AI-powered insights. Offer seamless experiences, relevant messages, and integrated customer support to delight consumers and win loyalty.
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Automotive
Provide an integrated, omni-channel, digital customer engagement journey streamlined through OEM and dealer collaboration. Build loyalty by reaching customers at the right time with the right message. Digitize the buying process from the OEM through the dealer.
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Media
Turn casual media viewers into loyal fans with media solutions. Maximize revenue with insights and digital tools. Streamline operations and efficiently monetize content and audiences faster.
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Hospitality
Whether shippers want to request pricing, check cargo conditions, or track shipments, they can do it all on a single transportation CRM. Provide proactive service, send alerts, and answer questions accurately with a 360-degree view of shippers and consignees, and the transportation supply chain.
AIDEO

Your trusted transformation partner delivering world-class Salesforce solutions

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